It’s a holiday week (hope you had a Merry Christmas!). So it’s not a particularly intense week for reading. But I did find a few articles I thought you might like. Customer experience: what is it and why should you care? and How content shapes customer experiences — Acrolinx As content strategists, we’re constantly trying […]
Happy December! I want to start sharing some of the more thought-provoking blog posts I find in my travels around the Internet. They may have to do with digital, technology, writing, critical thinking, or anything else I find interesting and useful. Hope you do too! The scientists who make apps addictive — 1843 Magazine A […]
2010 was a big year for me. I got introduced to the field of content strategy, started a meetup group, spoke at a conference (or two), and supervised a team of content writers for the first time ever. I also happened to read several books that energized and equipped me to perform these tasks.